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Account Setup

The following are the most frequently asked questions and some information you may need. Click here for account sign up page.

How can I buy your products?
    Placing an order with us is simple. You can do it in different ways. You can call us at (800-446-0445) or fax us at (213-623-9487). Also it can be e-mailed to info@limpidjewelry.com. Our friendly staff is more than happy to help you. If you would rather place your order online, we need to set up an account with you.

How can I set up an account?
    Please fill out the following simple application. Provide us with any username and password you wish to use. Choose anything easy to remember. With this password you are able to go to our catalog and shopping bag and place your order online.

    To apply for a line of credit with Limpid Jewelry, please print out the following credit application (Adobe Acrobat PDF file), fill it out, and send it back to Limpid Jewelry. Please note that applying for credit will not allow you to shop online, you must fill out our Account Setup by clicking here. This website has been designed for the jewelry trade members only. If you are not a reseller, please contact us for the nearest retail store to you. We will assist you to find the jewelry you are looking for.

How can I open a line of credit?
    Credit applications are now available in our website. Simply click on Credit Application. (You must have Adobe Acrobat PDF Reader to view. This software is available free from Adobe Software Corporation.) Print the application, fill it out and fax or mail it back to us.

Is there a minimum order?
    No, there is not. We have chosen no minimum policy to give opportunity to our first-time buyers to discover the quality and fine workmanship of our beautiful products.

Can I get a discount?
    For first time buyers, there is 5% discount if the total of the order, after discount, exceeds $5,000. For established customers, there is a 5% discount if the total of the order, after discount, exceeds $10,000. There is a 5% discount if you put a 50% down payment on your order, and the rest (50%) paid c.o.d. First time buyers can combine two of the above discount programs. There are other discount programs available for volume users please Contact Us for more details.

How long before my order is shipped?
    The lead time, and the time of delivery varies accordingly to the items in your order. Some of the items may be available in our inventory. Some may be in the process of being manufactured. This group of items can be expected for immediate delivery, if the customer chooses that option. The remainder of the items which are not in our current inventory, will have to be manufactured either domestically in our Los Angeles plant or in our far East factory location. Production time is about 2-4 weeks in Los Angeles location and 4-6 weeks for our far East plant.

How much does shipping cost?
    We use U.P.S, Federal Express and U.S. Postal Services. One of these shipping companies will be chosen based on the value of the package, destination and promptness of the shipping. (Next day, 2 day, 3 day and ground). The most economical way of shipping packages under $4,000 value is U.P.S. third day. (Approximately $7 to $14 per package). A 2nd day package valued under $4,000 will cost approximately $10 to $23, while next day shipping cost for the same amount of insurance ranges from $22 to $35. For packages valued more than $5,000 we may use registered mail by U.S. Postal Services. Typical shipping cost in this case ranges from $12 to $25 (shipping time 2-6 days). In any event, we will calculate exact shipping charges based on charts provided by shipping companies. The cost will be figured into the shipping and handling portion of the invoice.

Do you offer a warranty?
    Yes, we back our products by warranty outlined below. The Limpid Jewelry Inc. conditional warranty states that, if you are not satisfied with your purchase of merchandise from Limpid Jewelry Inc. We will exchange or refund the purchase price of the items, within a period of fourteen (14) days from the original date of shipment. All requirements of the Return Policy on the following must be met. The warranty is subject to cover defects found in workmanship and deficiencies in quality other than previously stated at the time of sale. This warranty does not cover intentional damages, damages due to negligence and merchandise that is worn, used or altered, nor trial-by-purchase-error on the part of the purchaser.

What is the return policy?
    Returned items must be in original new condition and packaging. Original jewelry tags must be attached. Returns must include a copy of original invoice stating the reason for return. Limpid Jewelry Inc. must be notified in advance via telephone, fax or e-mail for the intent of the return. Purchaser is responsible to obtain a return authorization number from Limpid Jewelry and display that number on the face of the package. All shipping, handling, insurance costs are deemed the responsibility of the purchaser, unless Limpid Jewelry Inc. agrees to assume that responsibility.

Can I exchange unsold merchandise?
    We will exchange our merchandise, which is paid in full, within 6 months after the date of original invoice. It is the responsibility of the customer to meet our return policy outlined above and follow the procedures accordingly. No special custom made pieces are acceptable for return or exchange. Altered merchandise (like sized rings), damaged items due to negligence, or used and worn pieces can not be accepted for exchange. Purchased price on original invoice will be honored, unless there is extensive fluctuation in precious metal market that alters the value of the merchandise. The new value will be the base for evaluating the returned sum. It is solely on the discretion of Limpid Jewelry Inc. to extend the six-month period. If within this period Limpid Jewelry reduces the price of any given item to close out a category, the close out (reduced) price will be base on returned sum.

Limpid Jewelry Inc.
706 South Hill Street, Suite #1018, Los Angeles, CA 90014
Call: (800) 446-0445 or (213) 623-9016 Fax: (213) 623-9487 Email: info@limpidjewelry.com
Copyright Limpid Jewelry, Inc. All rights reserved.